Information technology. Service management - Service management system requirements Ingestion-build-48974 — end-of-life phase

— end-of-life phase

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Information technology. Service management - Service management system requirements Ingestion-build-48974 — end-of-life phaseWhat is this standard about? It enables users to establish and run a service management system (SMS), the aim of which is to systematically and consistently improve the delivery of services. Whether used by internal service departments or external service providers, it helps users deliver a quality service that will be valued by stakeholders. Who is this standard for? Traditionally the standard was used to manage IT services, but increasingly its